Return policy


Returns of non-defective goods

A Customer has a right to reject goods at any time before receiving the goods and within 7 calendar days after receiving the goods ( Reference paragraph 21 of "Rules for the internet sales of goods" approved. RF Government Decree of 27.09.2007 №612).

RETURNS OF NON-DEFECTIVE GOODS

Return of non-defective goods is possible in case if:
- vendibility (packaging, seals, label), completeness and all the qualities of the goods are preserved;
- a document confirming the fact and terms of purchase of the goods is attached to the return. 

The absence of the document does not deprive the customer of the possibility to refer to other warrant purchases of goods from the Seller. Return of the goods is possible in case a filled-in Return of the Goods form and a document confirming the fact and terms of purchase of the goods (purchase receipt or cashier's check) is attached. A purchase receipt or cashier's check and a return of the goods form (which you can find in the documents attached to your package) can be sent by email to care@rubancouture.com or by post.

If the Customer rejects non-defective goods he/she can obtain a refund, paid for the goods according to the contract, except Seller`s delivery fees for returning goods within 10 (ten) days from the date of the Customer`s appropriate written requirement.

NON-REFUNDABLE GOODS: 

The customer has no right to reject non-defective goods having individual features or the goods which can be used individually only or the following goods:

Reference "List of non-faulty, non-food goods, not be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration" approved. RF Government Decree of 19.01. 1998. №55.

- toiletries;
- textiles (cotton, linen, silk, wool and synthetic fabrics, non-woven products such as fabrics - tape ribbons, lace, etc.);
- underwear, socks, stockings;
- jewelry and other items made of precious metals and (or) precious stones, faceted gemstones;
- non-periodical edition (books, brochures, albums, maps and printed music, sheet publications, calendars, booklets, reproduced on the technical media of information edition), etc..

Returns of defective items

Defective items are items that have defects, which do not comply with the mandatory requirements, the purposes for which this type of product is commonly used.

The received items should answer the description on the website. The difference between the elements of design or decoration from those stated in the description on the website is not a failure or functionality of goods.

If there is a dispute about the causes of defects or the fact of receiving faulty goods and the vendibility of the returned goods, an independent examination of the item will be conducted.

As referring to internet sales, you have to return faulty goods before making a new order for the same goods.

If a similar item and dispute about defect causes of the item are unavailable on the website, the cost of the item will be returned to you within 10 (ten) working days from the moment the Seller`s receiving faulty goods. The cost of delivery is refundable (in case of customer`s payment). Taxes and customs duties are not refundable.

RETURN POLICY

The product should be packed carefully (with a full set of accessories specified in the technical documentation on the product) and have no trace of exploitation.

Return of the goods is possible only with filled-in Return of the Goods form and a document confirming the fact and terms of purchase of the goods attached. The absence of the document does not deprive the customer of the possibility to refer to other warrant purchases of goods from the Seller.

A purchase receipt or cashier's check and Return of the Goods form can be sent by email to care@rubancouture.com or by post, which you can find in the documents attached to your package. In Return of the Goods form should be stated what kind of defect the goods have that the customer is returning.

The guarantee period for clothes and shoes - 30 days from the date of receipt of the goods.

 

 

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