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Definitions and interpretation:

Online store – a website owned by the Seller, and having an address on the Internet www.rubancouture.ru, which represents the products offered by sellers to buyers for ordering. 

Website - www.rubancouture.ru

Buyer - person/citizen (consumer) ordering goods for private, family or other needs that are not related with business.

Seller - Individual entrepreneur Sorokoletova O. V., certificate of incorporation № 317774600289543 from 2017 July,19, registered in  Directorate of the Federal Migration Service, Moscow, Alekseevskiy area (INN 262803434500, OGRNIP 317774600289543, Legal address: 123557, Moscow city, Presnensky val, Building 14, Bldg. 3, office 14. Post address: 125009, Moscow, B. Dmitrovka street, 7/5, building 1, office 21)

Goods - product, presented for sale in the online store.

Order - a specific request of the customer (filled out information in the «shopping basket» and «ordering options») addressed to the Seller for the sale and delivery of selected goods on the website to the specified address of the client.

1. General provisions

1.1. Individual entrepreneur Sorokoletova O. V. owns and operates the website

1.2. These Terms and Conditions of sales of goods, as well as information about the products displayed on the website are public offer according to the Article 435 and Part 2 of Article 437 of the Civil Code.

1.3. By registering in the online store, the Buyer agrees with conditions of sale of goods (hereinafter - Conditions) set forth below..

1.4.  Sale of Goods by the Seller to the Customer regulated:

Federal Law of February 7, 1992 № 2300-1 «Protection of Consumers' Rights; "Rules for the sale of goods by distant service", "approved by the RF Government Decree of 27.09.2007 N 612;." The list of non-food products, good quality, not be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration "approved . RF Government Decree of 19.01. 1998. number 55.

1.5. The seller has rights to change these Conditions without notice. Conditions Changes take effect after their publication on the website and shall apply to any bookings made after publication.

1.6. All text information and graphics of products placed on the website are the property of the Seller or its contractors. Viewing or printing of pages of the website is allowed for personal use only.

1.7. Seller has rights at one's election to make changes to this Agreement with prior to publication on the webite.

1.8. This Agreement takes precedence over any other documents published on the webite.

1.9. Online Store is designed for internet sales.

1.10. By registering in the online-store, the buyer assumes the obligation to use the correct services and site services, as well as in the case of an order payment obligations and acceptance. The seller, in turn, undertakes to fulfill its commitments on the provision of services, and services, as well as the delivery and transfer of ownership of the Buyer paid for the goods on the terms of this Agreement.

2. Price of goods

2.1. A price on each position of Goods is indicated on the web-site of online store.

2.2. Cost of goods on the website does not include cost of delivery and customs duties.

2.3. The seller has the right to change the price without prior notice on the product. However, the seller has no right to change the price of the ordered goods in the sales order after the order has been received by Seller.

3. Ordering

3.1. Buyer can order goods through the online store web site 24 hours a day.

3.2. Buyer agrees to provide the following information while ordering:

3.2.1. surname, name and middle name of the buyer or the person specified by him (the recipient);

3.2.2. delivery address (If delivery address is a Buyer address);

3.2.3.  E-mail;

3.2.4.  phone number.

3.3. The Name of the item, quantity, range, article, price of the goods specified in the "shopping bag" of the Buyer, registered at online store website.

3.4. If Seller needs more information, he may request it from the Buyer. In case of not providing the information required by the Buyer, the Seller is not responsible for the selected goods.

3.5. Seller is not responsible for the incorrect information provided by the Buyer when ordering.

3.6. Buyer is responsible for the accurate information provided when ordering.

3.7. Seller is not responsible for the wrong choice of the characteristics of the goods or modifications ordered in the shop by Buyer.

3.8. Contract of purchase by internet sales between Seller and Buyer is deemed to be concluded from the date of issuing a payment receipt or other document confirming the payment of the goods by the Seller to the Buyer.

4. Order acceptance

4.1. Confirmation letter will be send to Buyer`s post address after ordering

4.2. Orders placed on working days from Monday to Sunday from 10:00 to 22:00 Moscow time are processed within 24 hours. Orders placed on weekends and holidays will arrive the next business day.

4.3. Once your order has been accepted and sent to you, you will receive a confirmation e-mail containing the product availability, cost, shipping information and other services (in cases where these services are paid). If the item is out-of-stock, service of «custom tailoring» is suggested to the Buyer. (a. 5 Offer)

4.4. Seller has rights to cancel the Buyer's application on the confirmation stage.

4.5. Seller has rights to discuss with the Customer ordering data by phone / e-mail. If Seller is unable to contact the Customer within 5 (five) days, customer`s order is canceled at the same time and the Seller shall inform the Buyer by sending an e-mail to the address provided during the registration. If Customer made a prepayment, the funds will be return to the bank account from which the payment was made.

4.6. Once your order has been accepted you will receive information about shipping date. This date depends on product availability and shipping time.

5. Customer tailoring

5.1. In case if item is out-of-stock, service of custom tailoring is offering to the Customer.

5.2. Custom tailoring is done within 3 weeks from the date of order confirmation by the Buyer and after 100% prepayment.

5.3. Finished products can not be exchanged or returned, except defective goods.

5.4. Custom tailoring means only size changes, but not different material, accessorize decoration etc.

6. Payment conditions

6.1. Payment for order and delivery are processed in Rubles or Euros, depending on location with 100% prepayment,

6.2. Once buyer has chosen the Visa/MasterCard on http://www.rubancouture.ru web page during the payment method selection, buyer will be transferred to PayU payment page automatically to fill your credit card credentials . All provided data on PayU payment page is fully secured according to PCI DSS requirements. PayU Customer Support department works 24/7: 8 800 200-32-62, support@payu.ru.

6.3. Only one credit card can be used for payment. Buyer needs to place separate orders to use multiple cards.

6.4. When buyer places an order with Paypal, buyer will be redirected to the PayPal payment page, where buyer can confirm payment by logging in with PayPal username and password.

6.5. PayPal data base is secured with full device data encryption.

6.6. After successful transaction buyer receives a confirmation email.

7. Delivery

7.1. Delivery address specified while ordering the product. Seller is not responsible for faulty delivery/terms of order if you specified incorrect information.

7.2. Free worldwide shipping for all orders above 20 000 RUB. The cost and terms of delivery of orders less than 20 000 RUB are calculated individually, based on the weight of the order and delivery address.

7.3. By agreeing to the conditions of sale, the Buyer agrees to pay for delivery of the order, as well as sales taxes and customs duties, if applied to the order.

7.4. Order delivery terms include order processing and delivery time.

7.5. Either you or your representative with payment confirmation papers must be present to receive the merchandise.

7.6. To avoid fraud situations the service representative has rights to ask for your document of identification, order number, item number and tracking number. We guarantee the confidentiality and protection of personal information of the recipient.

7.7. Examine your order upon delivery to ensure that there are no visible signs of damaged.

7.8. The risk of accidental loss or damage of goods passes to the Buyer once he received the goods and sign the documents with delivery confirmation.

7.9. If a product has gone missing during delivery because of delivery service fault, you will receive a full refund for the value of the merchandise and delivery after the confirmation letter of missing package.

7.10. Product information is shown in the technical documentation attached to the product on labels, by marking or different ways for special types of products.

8. Returns

Returns of non-defective goods

8.1. The Buyer has a right to reject goods at any time before receiving the goods and within 7 calendar days after receiving the good ( Reference paragraph 21 of "Rules for the internet sales of goods" approved. RF Government Decree of 27.09.2007 №612).

8.2. The Buyer has rights to return non-defective goods if following conditions are fulfilled: vendibility (packaging, seals, label), completeness and the document confirming the fact and terms of purchase of the goods (receipt). Merchandise must be in resalable condition.

8.3. Non-defective goods can not be returned according to the Reference "List of non-faulty, non-food goods, can not be returned or exchanged for similar goods of other size, shape, dimension, style, color or configuration" approved. RF Government Decree of 19.01. 1998. №55:

- Toiletries;

- Textiles (cotton, linen, silk, wool and synthetic fabrics, non-woven products such as fabrics - tape ribbons, lace, etc.);

- Sewn and knitted items (sewn and knitted underwear, hosiery);

- Jewelry and other items made of precious metals and (or) precious stones, faceted gemstones;

- non-periodical edition (books, brochures, albums, maps and printed music, sheet publications, calendars, booklets, reproduced on the technical media of information edition), etc..

The buyer has no rights to reject non-faulty goods having specified feature, if the goods can be used only by consumer.

8.4. Returns of non-defective goods is possible in case of:

- Vendibility (packaging, seals, label) and completeness;

- Consumer properties of the goods;

- A document confirming the fact and terms of purchase of this good. The absence of the document does not deprive the buyer of the possibility to refer to other warrant purchases of goods from the Seller.

Returns of goods is possible in the presence of a filled out Returned Goods form and a document confirming the fact and terms of purchase of this good (purchase receipt or cashier's check). Purchase receipt or cashier's check and returned good form can be sent by email to care@rubancouture.com or by post, which you can find in the documents attached to your package.

8.5. If buyer rejects non-faulty good he/she obtains a refund, paid for the good according to the contract within 10 (ten) days from the date of the buyer`s appropriate written requirement. 

Returns of defective items

8.6. Defective items are items that have defects, which do not comply with the mandatory requirements, the purposes for which this type of product is commonly used.  Received items should be the same as description on the web-site. The difference between the elements of design or decoration from those stated in the description on the website is not a failure or functionality of good.

8.7. Returns of goods is possible in the presence of a filled out Returned Goods form and a document confirming the fact and terms of purchase of the goods (purchase receipt or cashier's check). Purchase receipt or cashier's check and returned goods form can be sent by email to care@rubancouture.com or by post, which you can find in the documents attached to your package. In the returned goods form you must specify a defect of the item.

8.8. Cost of delivery is refundable (in case of buyer`s payment). Taxes and customs duties are not refundable.

8.9. If the similar item and dispute about defect causes of the item are unavailable on the web-site, the cost of the item will be returned to you within 10 (ten) working days from the moment of seller`s receiving faulty goods.

8.10. If there is a dispute about the causes of defects or fact of faulty goods and vendibility, an independent examination of the item will be conducted.

8.11. Guarantee period for clothes and shoes - 30 days from the date of receiving the item.

8.12. In reference to internet sales, only faulty goods can be returned and new order can be placed.


Either party are not responsible for complete or partial failure to fulfill its obligations under this Agreement if such failure was caused by force majeure arising after the signing of this Agreement. "Force Majeure" means an extraordinary event or circumstance that such Party could not foresee or prevent the means at its disposal. These extraordinary events or circumstances include, inter alia: strikes, floods, fires, earthquakes and other natural disasters, war, acts of war, the actions of Russian and foreign government agencies, as well as any other circumstances beyond the reasonable control of either Party . Changes in law or normative acts directly or indirectly affecting on the Parties shall not be considered as force majeure, however, in the event of such changes, which do not allow any party to fulfill any of its obligations hereunder, the parties shall immediately make a decision to solve this issue in order to provide for parties the continuation of the Agreement.


Individual entrepreneur Sorokoletova O. V.
VAT number 262803434500 
OGRN 317774600289543
Legal Address: 123557, Moscow city, Presnensky val, Building 14, Bldg. 3, office 14
Postal address: 125009, Moscow, B. Dmitrovka street, 7/5, building 1, office 21
Settlement account. 40802810138000050146 
Correspondent account. 30101810400000000225
Bank: "Sberbank” Russia, Moscow
BIK 044525225
OKPO: 01114965889 
OKATO: 45286575000